privacy poliy

Privacy Policy Last updated: August 5, 2026 This Privacy Policy explains how Terrarium Crew TT ("we," "us," "our") collects, uses, and protects information when you message with GAIA, our automated WhatsApp assistant, when you interact with Iris, our automated Instagram/Facebook assistant, or otherwise interact with our services. 1. Information we collect When you message GAIA on WhatsApp, we collect: Your name (if provided) and WhatsApp phone number / user ID The content of your messages and conversation history with GAIA Order, workshop, or commercial inquiry details you share with us Your customer stage (e.g., new inquiry, active order, past customer) for internal tracking When you comment on our Instagram or Facebook posts, or otherwise interact with our Page, Iris (our automated assistant) may collect: Your public username/handle and the content of your comment Metadata about the comment (post it was left on, timestamp) 2. How we use your information We use this information to: Respond to your messages and provide customer support Process orders, workshop requests, and commercial inquiries Maintain a record of our conversation so GAIA can pick up where you left off Route your conversation to a human team member when needed Maintain internal sales and lead records Automatically reply to common questions left as comments on our Instagram or Facebook posts (e.g. care questions, workshop logistics), or hide spam/bot comments Flag comments that need a team member's personal reply (e.g. complaints, sensitive questions) rather than an automated one 3. How your information is processed and stored To provide this service, message content and related data are processed by the following third parties, strictly to operate GAIA and Iris on our behalf: Meta Platforms (WhatsApp Business Platform, Instagram, and Facebook) — delivers messages and comments between you and our automated assistants, and delivers the posts we publish. Anthropic (Claude) — processes message and comment content to generate replies and, for Instagram/Facebook, to help write and select the content we post. Railway (hosting) and its PostgreSQL database — stores your conversation history and customer record. Google Sheets / Google Cloud — used internally to export customer and lead records for our own sales tracking. Telegram — used internally to notify our team when a conversation or comment needs human attention. We do not sell your information to third parties, and we do not use your data for third-party advertising. 4. Data retention We retain your conversation history and customer record for as long as needed to provide customer support and maintain accurate business records, or until you request deletion. 5. Your rights You may ask us to access, correct, or delete the information we hold about you at any time by contacting us at the email below. We will respond within a reasonable timeframe. 6. Children's privacy Our services are not directed to children, and we do not knowingly collect information from children. 7. Changes to this policy We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. 8. Contact us Questions about this policy or your data can be sent to llevanramharrak@gmail.com